Clear answers
Frequently asked questions.
Short, clinic-owner friendly answers—no fluff.
Does MyOptics replace my front desk?
No—MyOptics removes repetitive phone work and logging so staff can focus on in-clinic patients.
What outcomes does it track?
Confirmed, reschedule requested, cancelled, no answer, and other configurable outcomes—stored with timestamps.
Can it fill cancellations from a waitlist?
Yes. When a slot opens, it can trigger a waitlist outreach workflow to offer that time to the best-fit patient.
What if a patient asks something unexpected?
The agent can follow safe, predefined responses and route to staff when needed—while still logging the interaction cleanly.
Is there a portal for my team?
Yes. You can show daily queues, outcomes, and call logs in a simple dashboard (and connect it to your backend/Firestore).
How fast can this go live?
Depends on your workflow + data connection. Once scheduling data is accessible, setup is mostly configuration and testing.
Ready to see it in action?
We’ll tailor the demo to your appointment flow and volume.
Book a demo
We’ll tailor the demo to your appointment flow and volume.